What does our 'all-inclusive' concept mean?
We wanted our holidays to run on an 'all inclusive' concept so that you know accurately how much your trip will cost you, and what you get for your money. It also makes your stay more relaxing as it means you don't have to be constantly paying for small items during your holiday.
What is included in the price of a residential holiday cookery course?
Tranport to & from Geneva Airport (or Geneva by arrangement) is included - this is as a group at a time arranged by us or as individuals on a shared transport service.
Full board accommodation in a double or twin room with a private or en-suite bathroom is included for the duration stated on your itinerary, as are linens, towels & bathrobes.
All meals for the duration of the holiday as stated on your itinerary are included - either in the accommodation, or at a restaurant when stated on the itinerary.
Wine is provided with lunch & dinner.
Tea & coffee in the accomodation is available anytime.
All tuition, ingredients & equipment needed for the cooking courses as stated on th itinerary are included or available for you to use for the duration of the course.
Cost of activities on the itinerary are included.
Travel to and from activities on the itinerary is included.
NB. As is noted on the itineraries, some activities may be weather dependant, seasonal, or may be interrupted by local events. We will stick to the itinerary where possible, but, rarely, where we cannot we will aim to replace the activity with a similar experience of similar value.
What is not included in the price of a residential holiday cookery course?
Travel costs to and from Geneva Airport are not included.
Travel to and from, and the cost of, activities not on the itinerary.
Souvenirs and purchased items of a personal nature.
Optional upgrades, such as upgraded wines, champagnes, spirits etc in the chalet, upgrades from fixed menus & wines in restaurants or upgrades on fixed price tours or activities.
Insurance. Personal insurance, holiday insurance or travel insurance is not included and we require you to have your own travel insurance.
Who is providing your Holiday Cookery Course?
Holiday Cookery Courses Ltd are run by Emma Lawrenson, private chef & company founder. Holiday Cookery Courses Ltd is a UK Ltd company No: 09879295 reg. address: 95 HIGH STREET, GORSEINON, SWANSEA, SA4 4BL.
We work with local accomodation owners, transport providers, chefs, nutritionalists, housekeeping staff, yoga instructors and health & fitness professionals who are all trusted third party service providers.
Consumer Financial Protection
Holiday Cookery Courses Ltd is a registered member of Protected Travel Services (PTS). PTS provides the consumer with the highest level of financial protection in the Travel Industry. PTS provides you with complete protection against the failure of both the travel company you book with (Holiday Cookery Courses Ltd) as well as the suppliers we use. You can enjoy every holiday booked through a PTS client knowing that you have 100% financial protection and full peace of mind at all times.
For more information on how your money is protected please contact us on 0207 190 9988 or info@protectedtravelservices.com for further details.
Booking & Payments
Contract: a contract will only exist when we have received from you a completed and signed booking form, your deposit, and we have sent to you confirmation of your booking and invoice.
Prices: prices are per person and are based on two persons per room sharing unless stated otherwise.
Payments: payments will be taken in Sterling.
Bookings can not be accepted for persons under 18 years of age.
Deposit: an initial payment of 33% of the total cost must must be paid in order to make a booking. This is non-refundable, except in the event we deem there are too few places filled on a course and it does not run, in which case the deposit will be fully refunded.
Balance Settlement: the outstanding balance must be paid in full 8 weeks prior to the course start date.
Terms & Conditions for all courses
Please read these conditions carefully and retain for future reference as they form the basis of your contract between with us. A contract will only exist when we have received from you a completed and signed booking form, your deposit, and we have sent to you confirmation of your booking and invoice.
We reserve the right to make alterations to our website and holiday details before and after bookings have been confirmed. Should these be significant changes we will notify you as soon as possible and you may accept to cancel your holiday and receive a full refund. In the unlikely event reasons beyond our control or for reasons of "force majeure" it may be necessary for us to cancel a confirmed holiday for which we must reserve the right to do so. If we do so you will receive a full refund of all monies paid or rebook your holiday for an additional date, refunding you any difference in price. We can accept no legal liability and will pay no compensation
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these booking conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Shared Accomodation Terms & Conditions:
These conditions apply to any clients (both residential course & day course clients) in any of our accomodations for any length of stay, including when in the accomodation during the day only without overnight stay when on a day course.
Unless you have booked the holiday on an exclusive basis, other guests or staff from any of our courses may be staying in the same accomodation at the same time and will have free access to all the communal areas.
We will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst we will endeavour to ensure the security of guests' personal possessions, we cannot guarantee it. Each individual is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.
We want all our clients to have an enjoyable holiday. We expect all clients to have consideration for other people. It is expected that all guests will behave in a reasonable manner, allowing all guests to enjoy their stay with us, should any guests behaviour be deemed as unsociable, or abusive to ourselves or other guest we reserve the right to cancel the remainder of their holiday without any further contractual obligations to ourselves.
Should any client damage any property belonging to either the accomodation, or to anyone organising or running the course, we reserve the right to claim back from the client costs or charges incurred to repair the damage wether caused accidentally or not.
As well as tranport with our transport providor we may provide transfers in chalet owned vehicles. The chalet vehicles are a gratuitous service provided to our clients, that is not part of the holiday cost. The chalet or vehicle owners takes no responsibility for death or personal injury caused through the use of this service. Clients travelling in chalet vehicles do so at their own risk.
Our courses start and finish where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused. We will endeavour at all times to maintain their carriers schedule, but there may be delays due to circumstances beyond our control or that of the carrier. Examples of such delays can be caused by bad weather conditions, strikes or road traffic conditions. We will not be liable for any loss or damage arising from delays whatever the cause.
Cancelation Policy
If you wish to cancel the booking, you must inform us immediately by telephone, followed by written confirmation sent by post, not by email. We appreciate that sometimes cancellation is unavoidable and we will endeavour to transfer your booking to another course providing there is availability.
In the regrettable event that we are forced to cancel your booking due to events outside our control, we reserve the right to cancel at any time and will only be liable to refund monies already received by us from you.
To operate, our courses require a minimum number of people, whether they have reserved places as individuals or as a group. In the instance that a course is undersubscribed, we will be forced to cancel your booking. You would be informed of this at least 8 weeks before the start-date of the course.
For this reason, we advise that flights should not be booked at an early stage until you receive confirmation the course is running and has minimum numbers from us. If you decide to book flights before receiving this confirmation, then we cannot be responsible for any travel costs you have incurred. We strongly advise you to take out flight or Travel Insurance.
8 weeks prior to the course: a full refund minus the 33% deposit per person applies where written notice of cancellation is received more than 8 weeks prior to the course.
0 to 8 weeks prior to arrival: no refund will be made and the full cost of the holiday if not paid will be charged for.
Once the week has begun there will be no refunds on unused portions if, for example, you need to leave earlier than planned.
Due to the fact that we restrict our courses in terms of number of participants, we strictly adhere to this cancellation policy. We therefore recommend our clients take insurance to cover any cancellation.